Privacy Policy Rules

In the context of this Privacy Policy, when we say “Cricketbook,” “we,” “our,” and “us,” we are referring to Sky Infotech N.V., which is registered in Curaçao and has its registered office at Abraham de Veerstraat 9. As an organization, we take responsibility for collecting your personal data and determining exactly how this data will be used. This makes us a “data controller” in accordance with current data protection legislation in Europe and Asia, which implies strict compliance with the processing of users’ personal information.

If you have any questions regarding the processing of your personal information on the Cricketbook platform or would like to clarify the details of our privacy policy, our Data Protection Officer is at your disposal. Please use the email address support@cricketbook.com, and we will endeavor to provide all necessary information and resolve any doubts.

We collect data that allows us to identify you as an individual when you register an account on our site, place bets, or use other services offered. This information is critical in order to provide you with access to various features of our site and related services, and your data is collected at times when:

• You create an account on Cricketbook;
• You provide information yourself in the course of using the site;
• You share personal data in public areas of our site;
• You can contact our support team for assistance.

Such information includes:

• Your login;
• First and last name;
• Date of birth;
• Email address;
• Residential Address;
• Contact phone number;
• Address for bills;
• Documents proving your identity and residential address;
• Your transaction history;
• Site usage preferences;
• Any other information you provide to us;
• Payment and payment card data.

This data is necessary not only to process payments but also to ensure the protection of minors’ rights. You can always update your information by contacting our support team, and we ensure that this information is used solely within our company and shared only with those parties explicitly stated in our policy.

Every telephone call to or from our customer service center is recorded, and we do this to enhance our employee training and safety and to effectively resolve any questions or concerns that arise in the course of providing you with service. This practice allows us to continually improve our service and resolve issues with our customers promptly.

We offer various social features as part of our products, including chat rooms. If you choose to use these features, be prepared for Cricketbook to store and process the data you leave there. This is to improve our product offerings and make them more social and interactive, as well as to filter feedback on the platform.

Our goal is to make the Cricketbook website as user-friendly and accessible online as possible. We analyze how you use our site without collecting information that would personally identify you. When you interact with our services, our servers keep a unique log of activity for each user, including data such as source IP address, time and date of access, web pages visited, language used, software crash reports and browser type used, and this information is critical to providing and improving our services.

Cricketbook uses cookies to ensure the effective operation of our website and to improve your interaction with our platforms, and more information about our cookie policy is available in the relevant section of our website.

Cricketbook uses your personal information exclusively in several ways, the main ones of which include:

• Providing you with the products or services you have requested;
• Fulfilling our legal or regulatory obligations;
• Monitoring the performance of our website;
• Providing you with marketing information.

Your rights in relation to your personal information may vary depending on the category and lawful basis of data processing. In this section, we provide details of each category, the rights it gives you, and how you can exercise those rights.

In order for you to use our websites, register an account, participate in online sports betting and casino games, and receive customer service support, we use your personal information as it is the basis of our interaction with you and an integral part of providing our services. In order to provide our products and services, we share your information with external organizations that act on our behalf. For more information on how we share information, please see the section on Information Sharing. This paragraph covers the key aspects necessary to provide you with the services you have signed up for. If you do not want your information to be used in this way, your only option is to opt out of our services and close your account.

Cricketbook uses your account ID and/or address verification to verify your information in order to protect our users from fraudulent activity and promote responsible gaming. We may conduct security checks at any time to validate the registration information you provide and to review your use of the services and financial transactions for possible violations of our Terms of Use and applicable law. Security checks may include but are not limited to, inquiring into your credit history and/or verifying the information you have provided against third-party databases. We are required to perform these actions in order to legally and responsibly provide our products and services, as required by regulatory authorities. Without performing these actions, we may not be able to provide our services to you. If you do not want your information to be used in this manner, your only option is to refuse to use our services and close your account.

As mentioned above, we use cookies and traffic analysis to improve the performance of our website and the services we offer, we have a legitimate interest in carrying out these activities, and we ensure that any impact on your privacy is minimized. You have a “right to object” to actions performed on the basis of our legitimate interest if you believe that your right to privacy exceeds our legitimate business interests. However, as these activities are central to our business, if you wish to object more strongly than simply managing your cookies, it may mean that you will need to close your account.

When you give us full permission to receive marketing communications, we start sharing exclusive offers and promotions with you via email, text messages to your device, or directly on our platforms. It is important to emphasize that your personal information remains solely in our possession, and we strictly do not share it with third parties for their own marketing initiatives. You have the full right to opt out of marketing messages or adjust your preferences in this aspect at any time, thus ensuring that you are in control of what information reaches you.

If you find that information about you in our system is not correct, you have the right to request that it be corrected. We are open to your requests and are willing to make the necessary changes. If it is not possible to change your data through your personal account, our support team at support@cricketbook.com is at your disposal.

If you would like to see the personal information we hold about you, you can do so by contacting us via online chat or email. We will ask you to complete a request form to help us process your request more quickly and efficiently, but this is not essential. Confirmation of your identity will be required to protect your information, and we will then provide the requested data within a month. Complex requests that require more time to process will be accompanied by an advance notice.

In certain cases, you may request the erasure of your data from our systems, especially when there is no justifiable reason to continue processing it. However, it is worth remembering that this right does not always apply and has exceptions. It is not possible to delete data if this would be contrary to the objectives of freedom of expression and access to information, legal obligations, the fulfillment of tasks arising from the public interest or the exercise of official authority, or if it would jeopardize archiving in the public interest, scientific or historical research, statistical purposes, or if it would interfere with the establishment, exercise or defense of legal claims.

Our party may disclose your personal information to third parties solely in the following cases:

• We are required to disclose or share your personal information in the event of requests from local government legislative authorities;
• To enforce the terms of this notice or any other agreements;
• To help us provide you with requested products and services, including, but not limited to, third-party software services;
• If, in our sole discretion, it is determined that you have attempted to defraud us or other users of the service in any way, including but not limited to game manipulation or payment fraud;
• For the purposes of addiction prevention research (this data will be anonymized);
• To protect the rights, property, or safety of ourselves, our customers, or others;
• We can also do this if we have received authorization from you to do so.

For these reasons, personal information collected as part of our services may be stored and processed in any country where we or our affiliates, suppliers, or agents have facilities. By using our services, you consent to any transfer of information outside of your country. Where any part of your personal information is transferred outside the EEA or jurisdictions recognized as relevant, we take reasonable steps to ensure that it is handled as securely as it would be within the EEA or relevant jurisdictions, but these steps include, but are not limited to:

• Corporate rules;
• Model contracts;
• EU/US Privacy Shield.

We understand the importance of security and information protection practices. All personal data collected directly from you is stored in an encrypted and password-protected database within our secure network behind a state-of-the-art firewall, and our services support SSL version 3 with 128-bit encryption. We also take steps to ensure that our affiliates, agents, affiliates, and vendors maintain adequate security measures.

We retain personal data for as long as reasonably necessary for legal or business purposes. Cricketbook considers local laws, contractual obligations and expectations, and the requirements of our customers when determining how long to retain data, and when we no longer need personal information, we delete or destroy it securely.

We cannot guarantee the protection of any information you provide to third parties on online sites linked to or from our services or any information collected by third parties administering our affiliate program (if any) or any other program, as these third-party online sites are owned and operated independently of us. Any information collected by these third parties is governed by the privacy policy, if any, of that third party.

Our website may contain links to other websites that are beyond our control and not covered by this Privacy Policy, and if you link to other websites using the links provided, the operators of those websites may collect information from you that will be used by them in accordance with their privacy policies, which may differ from ours. We are not responsible for the functionality or possible errors on linked sites, so all responsibility lies with the operators of these sites.

Our website is integrated with analytics services that do more than just track the number of visits, and they allow us to understand exactly how users interact with our website, which pages grab their attention, and how long they linger on each page. This information is critical to optimizing our content and interface to provide you with the best and most valuable user experience possible.

Google Analytics (Google Inc.)
Google Analytics is a web analytics service from Google Inc. (“Google”). Google uses the data collected to track and analyze Cricketbook’s usage, compile reports on its activity, and share it with other Google services.

Google may use the collected data to contextualize and personalize ads on its advertising network.

Personal data collected: cookies and usage data.

Google Analytics is an analytics ecosystem from Google that works with the data collected to identify trends in the use of our website. This data helps us to improve the current content of the platform and to form plans for future updates. Moreover, our integration with other Google services allows us to more effectively customize and personalize advertising campaigns, making offers for you.

We are committed to ensuring that your data is secure and private at the highest level, but the digital age is full of unpredictability. Our website and services are provided “as is,” and we cannot completely eliminate the possibility of technical failures or unauthorized access to your data despite our best efforts. Therefore, we cannot accept liability for consequential or incidental damages that may result from such incidents.

Everything around us is constantly changing, and in order to stay current and meet both your expectations and legal requirements, we regularly review and update our Privacy Policy. We are committed to notifying you of any significant changes in advance through your preferred communication channels and allowing sufficient time for you to review them and decide whether to continue to interact with our services.

Your opinion and convenience are paramount to Cricketbook, and we strive to make this process as transparent and clear as possible.